The bottom line is that reverse logistics have become one more piece of the ever-intensifying battle to remain competitive in the online landscape. Since they provide a great opportunity to build trust and confidence with customers, businesses are increasingly realizing the value of having an efficient returns process for internal reasons (faster return processing means faster re-sales), as well as external ones (customers who are waiting for a rapid refund).

Reverse logistics are integral to creating a positive customer experience through reliable processes that facilitate a cost-efficient way to quickly and accurately retrieve and return inventory back into the their network.